Shoal Enforcement Take all complaints and appeals very seriously and follow a set procedure.

Complaints /Appeals will be logged on the day they are received.

The complaint / appeal will be allocated to a senior member of staff.

A statement may be taken from the enforcement officer.

A copy of the decision will be sent to the Driver (subject to a SAE).

A full refund will be sent/made within 7 days, if the appeal is successful.

All complaints relating to the issue of PCN (Parking charge notice) tickets, clamps or the removal of vehicles will only be dealt with in writing and within 14 Days of the date of offence

Complaints must include the original parking ticket and a stamped address envelope.

All appeals will be responded to within 28 days.

The company will keep all complaints for a minimum period of 12 Months.

Should payment of the PCN (parking charge notice) not be received within 28 days of the date issued, the matter will be passed to our Debt Recovery Department. At this point, any appeal is invalid and the matter must be dealt with through that department; they will contact the Registered Keeper of the vehicle.

It should be noted before making an appeal that all vehicles when clamped or removed are photographed by digital camera, which is date and time stamped showing the offence committed.

It is unlikely we will  consider appeals for reasons such as:

• My permit fell off the windscreen
• I’ve only just purchased the car and haven’t be able to get a permit yet
• I was only parked for a few minutes
• I had broken down
• I can’t afford the fee
• I could not find anywhere else to park.
• There is not enough spaces
• My visitors had no where to park
• My permit application is in the post.
• I thought I was correctly parked, but I made a mistake.

Please note that appeals are only dealt with in writing and individual cases will not be dealt with over the telephone even once submitted in writing. You will receive a written response to your appeal within 28 days subject to a SAE.  

Any attempt of the offender to cause damage to company property or act in an abusive manner to members of the companies staff will void any appeal or complaint and further action will be taken.

Appeals received from people who were parked on any FIRST WESSEX GROUP property will be passed to our joint appeals process, this process may take up to 6 to 8 weeks as the independent board, made up of Housing Managers, Shoal Enforcement Directors and Residents only meets once a month.

Any decisions taken by the company will not effect the offenders legal rights.

All appeals should be sent to APPEALS DEPARTMENT, Shoal Enforcement, 81 Oxford Street, London, W1D 2EU or This e-mail address is being protected from spambots. You need JavaScript enabled to view it